Accessibility Statement

We're committed to making our website and services accessible to everyone.

Last updated: April 2026

Our commitment

Martinsville Urgent Care & Primary Care is committed to providing a website and physical environment that is accessible to people of all abilities. We believe healthcare should be reachable by everyone — both literally and digitally — and we work to make sure our services are usable by people who rely on assistive technologies, have visual or hearing differences, or face other accessibility barriers.

Website accessibility

Our website is designed with the goal of meeting Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. This includes:

Keyboard navigation — all interactive elements (links, buttons, forms) can be reached and used with a keyboard alone
Screen reader support — semantic HTML, descriptive alt text on images, and ARIA labels where helpful
Sufficient color contrast — text and background colors meet contrast minimums for readability
Resizable text — content remains usable when zoomed up to 200%
Clear page structure — proper headings and landmarks so users can navigate efficiently
Mobile-friendly design — fully functional on phones, tablets, and screen readers

In-person accessibility

Our facility at 1044 E. Church Street offers:

Wheelchair-accessible entrance, reception area, exam rooms, and restrooms
Accessible parking spaces near the entrance
Wide doorways and clear pathways throughout
Examination tables and equipment that accommodate patients with mobility differences

If you need specific accommodations for your visit (such as a sign language interpreter, large-print forms, or extra time), please call us at (276) 634-0010 ahead of your appointment so we can prepare.

Communication assistance

We provide reasonable accommodations to support effective communication, including:

Written materials in large print upon request
Coordination with sign language interpreters when scheduled in advance
Telehealth visits as an alternative to in-person care for many concerns
Patient companions or care partners welcome at appointments

For patients with limited English proficiency, please let us know what language you prefer and we'll arrange appropriate translation support.

Ongoing improvement

Accessibility is an ongoing commitment, not a one-time project. We regularly review our website and clinic to identify and address barriers. If you encounter something on our website or in our facility that's hard to use, we want to know — your feedback helps us improve.

Report an accessibility issue

If you have difficulty accessing any part of our website or services, or have suggestions for how we can do better, please contact us:

Phone: (276) 634-0010
Email: info@martinsvilleuc.com
In person: 1044 E. Church Street, Martinsville, VA 24112

When reporting a website issue, please include:

The page URL where you encountered the issue
A description of what you were trying to do
The assistive technology or device you were using (if applicable)

We aim to respond to accessibility concerns within two business days.

Third-party content

Some content on our website (such as embedded maps, payment portals, or downloadable PDFs) is provided by third parties. While we work to ensure all integrations meet accessibility standards, we cannot guarantee the accessibility of every third-party tool. If you encounter a barrier with third-party content, please reach out and we'll help you access the information another way.